Last updated: 1/3/2026
At Memento 3D, we collect information you provide directly to us, such as when you create an account, place an order, upload photos, or contact us for support. This may include your name, email address, phone number, billing and shipping addresses, and payment information.
We use the information we collect to process your orders, create your custom 3D lithophanes, communicate with you about your orders, provide customer support, and improve our services. Your photos are used solely for creating your personalized products.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Photos uploaded for lithophane creation are stored securely and used only for your order. We retain photos for a limited time after order completion for quality assurance purposes, after which they are permanently deleted from our systems.
You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications from us. To exercise these rights, please contact us using the information provided below.
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@memento3d.co.za
Phone: +27 65 073 8326
Address: Memento 3D Privacy Department